Under data protection legislation, organisations that collect and use personal information have to follow rules of good practice for handling such data. The law also gives rights to individuals whose information they keep. These rights include the right to complain should you believe your personal data has been processed inappropriately.
What you can complain about
You can complain to us if you have been denied any of your rights under data protection legislation. This includes your right to see the information an organisation holds about you, or if the information about you is used, held or disclosed:
- unfairly
- for a reason that is not the one it was collected for
- without proper security
Or, if the information about you is:
- inadequate, irrelevant or excessive
- inaccurate or out of date
- kept for longer than is necessary
You can also complain if you feel we have not provided you with all relevant information as part of a Subject Access Request (SAR).
How to make a complaint about data protection
If you want to make a complaint about our service then you should do so within three months. Waiting longer than that will affect our ability to look into your complaint, and is likely to mean that we will not be able to consider the matter at all.
Please complete the online form. Make it clear that the matter concerns data protection and provide as much detail as you can. Tell us your name and how to contact you.